Web Survey Bibliography
Audio-CASI and its telephone counterpart, interactive voice response (IVR, also called telephone ACASI), have been shown to increase the reporting of socially undesirable behaviors relative to interviewer-administered surveys. But the development of the recorded voice files is a costly and time-consuming undertaking, and may in fact reintroduce some social presence, with respondents reacting to characteristics of the voice such as gender. One potential solution to both these problems may be the use of computer-generated voices (text-to-speech systems). We conducted an experiment to explore these issues, using an IVR survey on sensitive topics. We contrasted live interviewers (CATI) and recorded human voices with two different text-to-speech (TTS) systems, one sounding more human-like, the other more machine-like. We crossed this with gender of the voice, yielding a 4*2 experiment. Equal numbers of male and female subjects were recruited by telephone from list-based samples of Michigan residents and randomly assigned to mode, yielding almost 1,400 completes. We examined the effect of gender and “humanness” of voice on the reporting of socially desirable and undesirable behaviors. We also examined respondents’ reactions to the different voices and compared break-off rates across the different conditions to explore whether TTS systems could be a reasonable alternative to recorded human voices for audio-CASI and IVR applications.
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Web survey bibliography (4086)
- Do print and Web surveys provide the same results?; 2004; Huang, H.-M.
- Will Web Surveys Ever Become Part of Mainstream Research?; 2004; Schonlau, M.
- Online or Not Online? A Comparison of Offline and Online Surveys Conducted in the Context of 2002 German...; 2004; Faas, T.
- Recruitment for online access panels; 2004; Goeritz, A.
- Does Voice Matter? An Interactive Voice Response (IVR) Experiment; 2004; Couper, M. P., Singer, E., Tourangeau, R.
- No calibration required. Expanding the use of on-line research for new initiatives; 2004; Rogers, G., Dierckx, J.-H.
- A Comparison of Objective Characteristics and User Perception of Web Sites; 2004; Lee, S.-J., Lee, W.-N., Kim, H., Stout, P. A.
- The Effect of Billboards within the Gaming Environment; 2004; Chaney, I. M., Lin, K.-H., Chaney, J.
- Pros and cons of paper and electronic surveys; 2004; Porter, S. R.
- The Influence of Incremental Increases in Token Cash Incentives on Mail Survey Response; 2004; Trussell, N., Lavrakas, P. J.
- The impact of material incentives on response quantity, response quality, sample composition, survey...; 2004; Goeritz, A.
- Spacing, Position, and Order: Interpretive Heuristics for Visual Features of Survey Questions; 2004; Tourangeau, R., Conrad, F. G., Couper, M. P.
- The Influence of Graphical and Symbolic Language Manipulations on Responses to Self-Administered Questions...; 2004; Christian, L. M., Dillman, D. A.
- Scientific LogAnalyzer: A Web-based tool for analyses of server log files in psychological research; 2004; Reips, U.-D., Stieger, S.
- Identifying and Reducing Response Burdens in Internet Business Surveys; 2004; Haraldsen, G.
- The Ethics of Conducting E-Mail Surveys; 2004; Krishnamurthy, S.
- Readings in Virtual Research Ethics: Issues and Controversies; 2004; Buchanan, E. A.
- Validity of Data and Representativeness of Sample in Internet Survey; 2004; Katz, B., Matsuo, Hi., McIntyre, K., Tomazic, T., Bosch, R.
- Digital Audio File Recording in CATI Instruments; 2004; White, E., Kraft, J., Taylor, W.
- Online Surveys-Does One Size Fit All; 2004; Coates, D.
- E-Mail Contacts: A Test of Complex Graphical Designs in Survey Research; 2004; Whitcomb, M. E., Porter, S. R.
- Impacts of the Use of E-Mail and the Internet on Personal Trip-Making Behavior; 2004; Tonn, B. E., Hemrick, A.
- How You Ask Counts: A Test of Internet-Related Components of Response Rates to a Web-Based Survey; 2004; Trouteaud, A. R.
- Changing from PAPI to CAPI: A Longitudinal Study Dealing with Mode-Effects in the German Socio-Economic...; 2004; Schraepler, J.-P., Schupp, J., Wagner, G. G
- Collecting Data on Ego-Centered Social Networks on the Web: Methodological Issues; 2004; Lozar Manfreda, K., Vehovar, V., Hlebec, V.
- Effects of Mode of Interview, and moderating variables on Erectile and Ejaculatory Function Measures; 2004; Catania, J. A., Rosen, R. J., Wood Johnson, R., Jacobs, S., Sallis, J., Shpilsky, A.
- On the Variability of Estimates Based on Propensity-score-weighted Data from Web Panels; 2004; Forsman, G., Danielsson, S., Isaksson, A.
- The Online Survey: Its Contributions and Potential Problems; 2004; McIntyre, K., Tomazic, T., Katz, B., Matsuo, Hi.
- Raising response rates: What works?; 2004; Porter, S. R.
- The Internet: Marketing Researcher's Panacea or Pandora's Box?; 2004; Gurney, P. M., Chambers, E., Grant, L., Shah, S., Sullivan, M. P.
- Reading in Virutal Research Ethics; 2004; Anonymous
- Picture This! Exploring Visual Effects in Web Surveys; 2004; Couper, M. P., Tourangeau, R., Kenyon, K.
- Developing automated e-survey and control tools: an application in industrial management; 2004; Scornavacca Jr., E., Becker, J. L., Barnes, S.
- Gathering faculty teaching evaluations by in-class and online surveys: their effects on response rates...; 2004; Dommeyer, C. J., Baum, P., Hanna, R. W., Chapman, K. S.
- Survey Mode Preferences of Business Respondents; 2004; Tarnai, J., Paxon, M. C.
- Using progress indicators in web surveys; 2004; Heerwegh, D.
- Web Survey Design: Paging vs. Scrolling; 2004; Peytchev, A., Crawford, S. D., McCabe, S. E., Conrad, F. G., Couper, M. P.
- Web surveys: Best practices; 2004; Umbach, P. D.
- Telephone presurveys, self-selection, and non-response bias to mail and Internet surveys in economic...; 2004; Hudson, D., Seah, L. H., Hite, D., Haab, T.
- Doing Survey Research On The Internet: Yes, Timing Does Matter; 2004; Faught, K. S., Whitten, D., Green Jr., K. W.
- Methods for Testing and Evaluating Survey Questions; 2004; Presser, S., Couper, M. P., Lessler, J. T., Martin, E., Martin, J., Rothgeb, J. M., Singer, E.
- Cutting Market Research Costs with On-Site Surveys; 2004; Dysart, J.
- Psychological Testing on the Internet: New Problems, Old Issues; 2004; Naglieri, J. A., Drasgow, F., Schmit, M., Handler, L., Prifitera, A., Margolis, A., Velasquez, R.
- Web Surveys For the Enterprise; 2004; King, N.
- Using the Online Medium for Discursive Research About People With Disabilities; 2004; Bowker, N., Tuffin, K.
- Classifying and Coding Online Actions.; 2004; Hargittai, E.
- Paper and pencil or online? Methodological Experiences from an employee survey; 2004; Poetschke, M.
- Employee surveys via Internet or paper? The influence of administration mode, anonymity, voluntariness...; 2004; Reips, U.-D., Franek, L.
- Online Experiments in Commercial Market Research; 2004; Nordmeyer, C.-F., Geissler, H., Donath, T.
- Salutation, Power and behaviour in on-line panels; 2004; Joinson, A. N., Reips, U.-D.